Head of Sales & Customer Success

About us:

Handoff is a new mobile & web app for the $500 billion market of remodeling contractors in the US. We use generative AI technology to provide Remodelers a fast, accurate, and intuitive way to create construction cost estimates in minutes. There are 600,000+ contractors in the US who could be the Users of Handoff and we're looking for teammates as passionate as we are to help us win this market.

Handoff is a venture-backed technology company with origins in Silicon Valley. Handoff has established itself as the market leader for construction pricing data and integrations with the top construction materials suppliers. Our in-person team operates from three global offices (Austin, Texas; São Paulo, Brazil; Buenos Aires, Argentina) and comes from top technology companies such as Apple, Tesla, and WeWork.

As the Head of Sales & Customer Success at Handoff, you will:

• Scale Revenue Growth: Build and scale a high-performing sales and customer success engine to drive rapid revenue growth from $2M to $20M ARR.
• Optimize Sales Processes: Enhance and streamline our inbound sales processes by leveraging product data and automation, ensuring a fast sales cycle with a low CAC payback.
• Launch Outbound Channels: Design and implement a new outbound sales strategy in close collaboration with Marketing and resources from our Buenos Aires team.
• Drive Customer Success: Establish and lead a customer success team in Austin dedicated to executing a “land and expand” strategy, boosting upsell opportunities, retention, and achieving net dollar retention between 100%-120%+.
• Foster Continuous Improvement: Develop robust feedback loops with product and marketing teams to ensure rapid product enhancements and improved lead generation strategies.
• Lead Cross-Regional Teams: Recruit, mentor, and manage a diverse sales and customer success team split between Austin and Buenos Aires, ensuring alignment and operational excellence.
• Regional Collaboration: Periodically travel to Buenos Aires to align with local teams, integrate regional best practices, and drive overall strategic initiatives.

About you:

• 7+ years of leadership experience in sales and/or customer success, preferably in fast-paced, high-growth startup environments.
• Proven track record in scaling sales teams and processes, ideally within a high-volume, low ACV (around $1,000) and product-led sales context.
• Strong experience launching outbound sales channels and building customer success functions that drive upsell and retention.
• Data-driven and process-oriented mindset with a demonstrated ability to leverage analytics to inform strategy and optimize operations.
• Experience managing cross-regional teams with excellent interpersonal and communication skills.
• Adept at working collaboratively with marketing and product teams to integrate feedback and drive continuous improvement.
• Exceptional strategic thinking, adaptability, and resilience in dynamic environments.
• Willingness to travel as needed to maintain alignment across our Austin and Buenos Aires offices.

Why you’ll love working with us:

• Be part of a high-growth startup that’s reshaping the remodeling and construction market.
• Work with a passionate, global team of experts from leading tech companies.
• Join a company that values innovation, creativity, and operational efficiency.
• Enjoy flexible working arrangements and the opportunity to travel, gaining exposure to diverse markets and cultures.